Frequently asked questions
Everything travellers usually want to know before booking a taxi or transfer with Taxi Zorro.
How do I make a booking?
Book online with the booking form, with our app, or by phone on +41 24 495 84 84. We check availability, send you the price, and confirm your booking by email. You pay the driver.
Can you pick me up from an airport or train station?
Yes. Whatever the number of people, we assure your transfers to and from airports and train stations. At Geneva Airport, the driver waits right after customs (Swiss side) with a personalised name board.
Can I do a last-minute booking?
Of course. In this case please call us on +41 24 495 84 84.
How can I modify a booking already made?
Send us an email with all the modifications, including a change of pick-up time, and we send you a confirmation as soon as possible.
Do I have to book a car seat for my child?
Every child must have their own car seat. Include the total number of passengers, infants and children included, and choose the seat for your child’s age in the booking form: infant seat (0–1 year), child seat (1–3 years) or booster (3–7 years).
Where do I meet my driver?
All the information about the meeting place, depending on your arrival place (airport, train station…), is in your confirmation email.
What is my pick-up time?
The pick-up time is calculated in your booking from your take-off or departure time and the journey time to the airport or station.
What can I do if my plane is delayed?
We follow all our clients’ planes and trains live, so we are informed of delays. In case of a delay we do our best to organise an alternative solution so that you do your transfer in the best conditions.
Who must I call in case of a problem?
Your driver receives all the information about your transfer (name, mobile phone, flight number…) and contacts you if there is a problem. Our assistance number is available 7 days a week: +41 24 495 84 84.
What payment methods do you accept?
You book online and pay directly to the driver. We accept Visa, Mastercard, American Express and Diners cards, and cash.
How can I get an invoice?
Send us an email and you receive your invoice within 48 hours.
What is your cancellation policy?
Cancellation is free of charge until 48 hours before pick-up (72 hours for buses and minibuses). After this period, 100% of the fare is charged.
Which languages do your drivers speak?
Our drivers speak French, English, German, Italian, Spanish and Portuguese. This website is available in several languages.
Which vehicles do you have?
Mainly Mercedes: S-Class (up to 4 passengers), Viano (up to 7 passengers), Sprinter minibuses (up to 19 or 13 passengers) and coaches. All are air-conditioned.
Are you available on Sundays and public holidays?
Yes. With 15 cars and 6 minibuses, we can guarantee you a taxi whenever you want, Sundays and public holidays included.
Ready to book your transfer?
Send us your route and date. We reply with availability and a clear price.